Returns and exchanges

Many of our creations are made to order, especially for you, and are therefore not yet manufactured at the time of your purchase.

Currently, French legislation does not require our workshop to accept returns on products made to order.

However, because we are confident that you will be satisfied with our creations and your satisfaction is our priority, we are happy to accept returns on all our items, whether made to order or not.

However, it is understood and goes without saying that any product that has been the subject of a particular customization is excluded from this guarantee, such as, but not limited to: choice of colors, shapes, sizes, plants, etc. that are particular and different from those offered on this site. Such products will not be subject to any return or refund.

If you are not satisfied with your purchase within 14 days of receiving your package, please contact us to let us know what problems you may have with your order. Merchandise must be returned in the same condition as received, in its original and undamaged packaging, and return shipping costs are non-refundable and the sole responsibility of the customer. Refunds will be issued for the item price within a maximum of 14 days, excluding shipping costs.

Your satisfaction and happiness are our greatest commitment. If a mistake has been made on our part, we will do what we can to correct it! Thank you for your support!