FAQ

This page lists the most frequently asked questions about ATELIER WILD. If you can't find your answer here, please contact Ludovic at contact@wildatelierfloral.fr.

Where are our creations made?

We create all our creations in our workshop in Villon, in the Yonne region of Burgundy, an idyllic and very rural location, surrounded by very large forests and green meadows. Our workshop is an outbuilding of the old village presbytery, and the presbytery gardens are our growing areas.

Do we accept custom orders?

In addition to our regular collections presented on this site, we are always available to study any special request, as far as its feasibility, the plants at our disposal and our availability! Contact Ludovic at contact@wildatelierfloral.fr by explaining your project to us and providing us with as much information as possible in order to begin our study.

How long do dried flowers last?

The durability of dried flowers depends on a number of factors, making it difficult to make a definitive commitment to a specific lifespan. However, with minimal maintenance, your dried flowers should easily provide you with their beauty for many months, and often even years.

Dried flowers need to be kept in a humid environment, away from direct sunlight or excessive brightness, which will cause their colors to fade more quickly. It should also be noted that some plants will naturally retain their colors longer, while others will fade more quickly. However, this natural aging process also brings interest to our creations and magnificent colors that are certainly part of the charm of dried flowers.

Also, occasionally cleaning your dried flowers in a gentle position and with cold air works wonders to remove any dust.

Are our flowers imported?

We produce the majority of our plants, from sowing to harvesting and drying, and also carry out responsible and environmentally friendly picking and gleaning.

If necessary, we place occasional orders with selected suppliers in France or Europe.

You saw a model on Instagram or Facebook and you can't find it in our store

This is likely a custom creation or a sample that is not currently available for sale. Contact us by sending a screenshot to contact@wildatelierfloral.fr and we'll let you know if we're still able to produce this creation, and we'll help you place your order.

Do we accept wholesale orders?

Absolutely, we're always happy to see our products available at other points of sale. Contact us at conatct@wildatelierfloral.fr, we'll ask for some information and we'll get back to you as soon as possible with our sales conditions and prices.

Is this specific product in stock?

All ATELIER WILD creations are made to order, specifically for you. Due to the nature and operation of our workshop, we will begin production once we receive your order and payment. We typically announce a 10-day lead time before shipping, but we always do our best to significantly reduce this time. However, if you have an urgent request, you can contact us at contact@wildatelierfloral.fr and we will discuss what is possible.

What payment methods do we accept?

We accept all major credit cards such as Visa, Mastercard, Discover, and American Express, as well as a wide range of other cards. We also accept PayPal payments.

What is our exchange and refund policy?

How are deliveries made and at what cost?